Terms of Website Use

These terms govern the use of the website. They do not replace the *General Terms and Conditions of Sale*, which govern your purchases: if you place an order, the latter will apply to the contract.

1. Who publishes this website

Apogee Medical Supplies s. r. o. — Karpatské námestie 7770/10A, 831 06 Bratislava – Rača, Slovakia · IČO 57461660 · IČ DPH SK2122748870 · sk@nateen.com · +421 948 289 290.

The shop sells under the Nateen brand and invoices under Apogee Medical Supplies s. r. o. The latter name will appear on your statement and on your invoice.

Website hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany — servers located within the European Union.

2. What you agree to by browsing

Using this website constitutes acceptance of these terms. If you do not agree with them, please do not use the website — there are no consequences for you.

We may amend them. We will never ask you to accept retroactively: an order already placed remains governed by the terms in force at the time you placed it. The date of the last update is shown at the bottom of this page.

3. Access to the website

Access is free of charge. Your connection, equipment, and their associated costs remain your responsibility.

We do our utmost to keep the website available and accurate, **without being able to guarantee it**. Access may be interrupted for maintenance, for security reasons, or due to circumstances beyond our control. We may also modify or remove content at any time.

4. What you may do with the content

The texts, images, videos, illustrations, diagrams, trademarks, logos, and structure of this website belong to us, or are licensed to us.

You may view, save, and print this website for your personal use, and to help a relative. That is what it is designed for.

You may not, without our written consent: reproduce it for commercial purposes, resell it, create derivative works from it, systematically extract its content, or use our trademarks and logos for your own promotion.

Healthcare professionals, pharmacists, or institutions wishing to distribute our information sheets to their patients or teams may write to us: **we say yes in the vast majority of cases**, and we provide clean files.

5. What you must not do

Do not attempt to disrupt the website, access it through unauthorised means, scrape or extract its data on a large scale using automated methods, or post unlawful content on it. Everything else is permitted.

6. Links

Links we provide to other websites are provided for your convenience. We do not control their content or their privacy practices, and we accept no liability for them. Please read their own terms.

Links you create to our website are welcome, to any page, provided you do not imply our endorsement of your website or products, do not display our website within a frame that conceals its origin, and do not alter our trademarks. We may request the removal of any link that associates us with content we do not wish to endorse.

7. Information, not a medical consultation

The guides, articles, calculators, size comparison tools, and assistant on this website provide general information. They do not constitute a diagnosis, a prescription, or personalised medical advice, and do not replace a consultation.

Please refer to the Medical Disclaimer: it specifies precisely what our products are, what they are not, and when to seek immediate medical advice.

8. Your account

You can make purchases without creating an account. If you open one, you agree to provide accurate information and keep it up to date.

We do not use passwords: login is carried out via a single-use code sent to your email address. Therefore, please maintain secure access to this email account, and notify us if you believe someone else is accessing it on your behalf.

You may request the deletion of your account at any time — please refer to the Privacy Policy.

9. What we are responsible for, and what we are not

We are liable for damages resulting from a breach on our part, under the conditions set out by law. Nothing herein limits the statutory rights granted to you as a consumer, nor our liability in the event of gross negligence, wilful misconduct, or harm to personal safety.

Conversely, we are not liable for network unavailability, third-party intrusions altering the website, content published on third-party websites, or any use you make of the website outside of what is provided for herein.

10. Personal data and cookies

Please refer to the Privacy Policy and the Cookies page. In short: we do not sell any data, we do not engage in targeted advertising, and our audience measurement is performed on our own servers, without cookies and without third-party services.

11. If a clause is deemed invalid

If any provision of these terms is deemed invalid, the remaining provisions shall remain applicable.

12. Applicable law

These terms are governed by Slovak law. This does not deprive you of the protection afforded by mandatory provisions of the law of your country of residence.

For disputes related to a purchase, please refer to Complaints and Disputes: it describes the procedure, time limits, and out-of-court dispute resolution mechanisms.

13. Contact us

sk@nateen.com · +421 948 289 290 · Monday to Friday, 8:00–17:00 (Bratislava time).