Terms and Conditions of Sale

Version of 26 October 2026. These terms apply to orders placed from this date onwards. We may amend them; the version binding upon you is the one displayed at the time of your order, which you accept prior to payment.

1. Who is selling

The seller is Apogee Medical Supplies s. r. o., Karpatské námestie 7770/10A, 831 06 Bratislava – Rača, Slovakia, IČO 57461660, IČ DPH SK2122748870 (hereinafter "we" or "us"). The products bear the Nateen brand; we are its European distributor. The invoice is issued in our name, and this is the name that appears on your bank statement.

Contact: sk@nateen.com · +421 948 289 290 · Monday to Friday, 8:00 – 16:00.

2. Who we sell to

This website is intended for individuals (consumers) residing in the countries listed in Section 6. Healthcare facilities, pharmacies, retailers, and distributors must contact our professional desk: sk@nateen.com. These terms and conditions do not apply to business orders, which are subject to a separate quotation.

To place an order, you must be of legal age and have the legal capacity to enter into a contract.

3. Products

Our incontinence pads are Class I medical devices (Regulation (EU) 2017/745). Photographs are for illustrative purposes; actual packaging may differ depending on the region and production date, without altering the product.

Stated absorbency capacities are measured in a laboratory using a consistent method with a saline solution simulating urine. Their purpose is to **compare our absorbency levels with one another**. The actual amount absorbed during use depends on body position, wearing time, and the size worn: this does not constitute a guarantee of individual results.

We do not sell all our products in all countries. Items not offered for sale in your country cannot be ordered, even if they appear in our global range.

4. Ordering

You select your products, review your basket, enter your delivery address, and make payment. Prior to payment, the order summary displays the itemised list of products, the total price inclusive of all taxes, the delivery charges, and the estimated delivery time.

The order becomes binding upon payment. We will then send you an acknowledgement of receipt by email, setting out the details of the order. If you do not receive it within one hour, please check your spam folder and then write to us.

We may refuse an order, notifying you and issuing a full refund, in three cases: product unavailability, delivery address outside the countries served, or reasonable suspicion of fraud.

5. Prices and payment

Prices are displayed in euros, inclusive of all taxes, excluding delivery charges, which are indicated separately prior to payment.

Prices may differ from one country to another: cross-border transport, applicable VAT, and payment processing fees vary by location. The price binding upon you is the one displayed at the time of your order.

Payment is processed via Stripe: credit/debit card, digital wallets, and local payment methods displayed on screen. We do not view or store your card details. The amount is charged at the time the order is placed.

The invoice is sent to you by email. Upon request, we will reissue it with your VAT number if you are ordering on behalf of a taxable entity.

If you choose automatic delivery, its terms of operation, discounts, and the conditions under which they are granted or terminated are set out in the document "Automatic Delivery and Loyalty Discount", which forms an integral part of these terms and conditions.

6. Delivery

We deliver to the countries listed in the document "Delivery, Timescales, and Costs". Delivery times and charges are specified therein by country; they are reminded to you prior to payment.

The estimated timescale consists of preparation time plus transit time. It runs from the confirmation of payment. We will notify you should any delay occur.

In accordance with European law, if we have not delivered within 30 days following the order, you may request that we deliver within an additional reasonable period, and, failing that, cancel the order and obtain a full refund.

The risk of loss or damage passes to you upon physical delivery of the parcel to you or to a person designated by you. If the parcel arrives visibly damaged, please report it to the carrier and write to us as soon as possible with photographs: we will take the necessary steps.

7. Right of withdrawal

You have fourteen days to change your mind, without having to give any reason. The modalities, exceptions, and model cancellation form are set out in the document "Right of Withdrawal", which forms an integral part of these terms and conditions.

One exception directly applies to you: sealed hygiene products cannot be returned for health protection reasons if they have been unsealed after delivery. An opened bag cannot therefore be returned; an intact bag can, as can a box whose bags remain intact.

8. Warranties

You benefit from the statutory warranty of conformity: if the product does not conform to what was described, you may request its replacement or a refund, free of charge, for a period of two years from delivery. This warranty applies independently of any commercial warranty. Full details are set out in the document "Warranties".

9. Complaints and disputes

Please write to us first at: sk@nateen.com. We acknowledge receipt within 3 business days and handle the complaint within the timescales set out in the document "Complaints and Disputes", which also describes the out-of-court dispute resolution mechanisms available in your country.

The governing law is Slovak law, without prejudice to any protection granted to you by mandatory provisions of the law of your country of residence. The competent courts are those designated by European rules applicable to consumers.

10. Your data

Please refer to the document "Privacy Policy". In short: we process your data to fulfil your order and to respond to you, and for nothing else, and we do not sell it.

11. Incident reporting

Our products are medical devices. If you experience a serious incident related to the use of one of our products, please report it to us at sk@nateen.com as well as to the competent authority in your country. We are legally required to report it.

12. Force majeure

Neither party shall be liable for any breach resulting from an event beyond its reasonable control. If the impediment lasts for more than 30 days, either party may terminate the contract, and the order will then be refunded.