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SKDelivery, Delivery Times and Shipping Costs
Where Parcels Are Dispatched From
From our European warehouse in Prievidza, Slovakia (Cesta poľnohospodárov 4, 971 01 Prievidza).
Where We Deliver
| Where you order | Delivery country |
|---|---|
| A national store (for example nateen.sk) | this country only |
| eu.nateen.com — within the European Union | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden |
| eu.nateen.com — outside the European Union | Norway, Switzerland, United Kingdom |
The list of available countries is displayed at checkout: it is the sole authoritative list.
Norway, the United Kingdom, and Switzerland are not part of the European Union. An order delivered to one of these countries enters as an import: customs duties or import VAT may be claimed from you upon delivery. They are not included in the price you pay to us.
If your country does not appear at checkout, we do not deliver to it yet. Please let us know: we will look for a solution or tell you frankly.
Delivery Times
The stated delivery time consists of two parts:
| Delivery Time | |
|---|---|
| Order preparation | 1 business day |
| Transit, Slovakia and neighbouring countries | 1 to 3 business days |
| Transit, rest of the European Union | 3 to 10 business days |
The delivery time runs from payment confirmation. Orders placed after 17:00 (Bratislava time) or on a non-working day are prepared on the following business day.
You will receive a tracking number as soon as your order is dispatched.
Statutory commitment: if we have not delivered within 30 days, you may cancel and receive a full refund.
Shipping Costs
| Destination | Costs | Free shipping from |
|---|---|---|
| Slovakia | included | no minimum |
| Neighbouring countries (Austria, Czech Republic, Poland) | included | no minimum |
| Rest of the European Union | included | no minimum |
The exact costs are displayed before payment, once your address is entered. No fees will appear afterwards.
Carriers
In Slovakia, your parcels are handled by DPD (Direct Parcel Distribution SK s. r. o.), with delivery to your home or to a pickup point, at your choice when placing the order.
In other EU countries, delivery is handled by a local partner, with the same delivery methods. The exact carrier is stated in your dispatch email, along with the tracking number.
Damaged or Missing Parcels
Visibly damaged parcel upon delivery: report it to the carrier and write to us with photographs as soon as possible. Parcel not arrived after the stated delivery timeframe: write to us, and we will open an investigation with the carrier and keep you informed. In both cases, resolving the issue is our responsibility, not yours.